Front of House Services

A welcoming presence 

The Front of House service is the first point of contact for any potential client, customer, employee, or partner. Acting as the face of the company and representing the brand in the highest regards can be a success or downfall of any company. Consequently, we recognize the huge value of our Front of House teams. 

More than a friendly face

Usually, the Front of House serves as an information centre for visitors, customers, and staff, with services including: 

  • Management of telecommunications 
  • Meet and greet visitors – informing employees of Visitor arrivals or cancellations 
  • Room Booking and Helpdesk/Facilities Support 
  • Answer, screen, and forward phone calls 
  • Maintaining security systems, ensuring there are no unauthorised access and managing permit to work for supply chain partners 
  • Schedule and confirm appointments, meetings, and travel appointments 
  • Maintaining Visitor Management Systems / Meeting Room Calendars 
  • Postal and courier services 
  • Assisting with a variety of administrative tasks / back office support 
  • Performing ad-hoc administrative duties 
  • Provide excellent customer service 
  • Scheduling appointments 
  • Management of onboarding new staff 
  • Maintaining Visitor logs and reports 


  • Assurance that our comprehensive front of house services will focus on your business needs 
  • The organisation of your post, meetings, events etc., will be attended to ensuring no detail is overlooked

Contact Us

Paula Cahill
Facilities Management Director
T +353 086 044 7952

Additional Soft Services reading material

Will soft services help employees return to the office?

Soft Services – what are they & why do they matter? Soft services encompass a range of areas including catering, cleaning, environmental management, front of house, site support services, helpdesk, landscaping, pest control and security services. Soft services...

How the Pandemic has Reshaped Cleaning

The pandemic has changed cleaning. Our appreciation of cleaning operatives, the perceived value of the service they provide has grown and the perception of it has changed from a conventional service to an essential service that makes a real contribution to...

EcoVadis Awards 2020: Acacia wins the Silver Medal

Acacia, an independent facilities management company, has been awarded the Eco Vadis Silver Medal in corporate social responsibility (CSR) for sustainability in 2020.   Sustainability is at the heart of Acacia’s approach to facilities management and informs all areas...

Acacia’s Guide to Front of House

Introduction  When visitors enter your office for the first time, your front of house staff is the first impression they get of your brand and company. It delivers an impression of your company’s values and personality and sets the tone for the preceding meeting or...
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