Front of House Services

The Front of House service is the first point of contact for any potential client, customer, employee or partner. Acting as the face of the company and representing the brand in the highest regards can be a success or downfall of any company.

That’s why we recognize the huge value of Front of House team has.

Usually, the Front of House serves as an information centre for visitors, customers and staff, with services including:

  • Management of telecommunications
  • Meet and greet visitors – informing employees of Visitor arrivals or cancellations
  • Room Booking and Helpdesk/Facilities Support
  • Answer, screen, and forward phone calls
  • Maintaining security systems, ensuring there are no unauthorised access and managing permit to work for supply chain partners
  • Schedule and confirm appointments, meetings and travel appointments
  • Maintaining Visitor Management Systems / Meeting Room Calendars
  • Postal and courier services
  • Assisting with a variety of administrative tasks / back office support
  • Performing ad-hoc administrative duties
  • Provide excellent customer service
  • Scheduling appointments
  • Management of onboarding new staff
  • Maintaining Visitor logs and reports

Contact Us

Paula Cahill
Facilities Management Director
T +353 086 044 7952
E paula.cahill@acacia.ie

Additional Soft Services reading material

Acacia’s Guide to Front of House

Introduction  When visitors enter your office for the first time, your front of house staff is the first impression they get of your brand and company. It delivers an impression of your company’s values and personality and sets the tone for the preceding meeting or...