24hr Helpdesk

Always there

Many of our clients require out of office hours support to achieve their desired customer care service levels, reduce the quantity of staff interruptions, and maintain a consistent level of staff output.

Supporting your business

We provide customer-oriented Help Desk services for all Soft & Hard facilities services. Should our clients have the need for any of our services our 24-hour help desk support service can take the call and assign the work to the required asset.

Our systems support multiple communications channels i.e. phone & email.


  • We work with your business to ensure that your expected customer care levels are met
  • Our helpdesk support services are available across all hard and soft facilities services
  • Our adaptable systems support several communications channels simultaneously

Contact Us

Paula Cahill
Facilities Management Director
T +353 086 044 7952
E paula.cahill@acacia.ie

Additional Soft Services reading material

Will soft services help employees return to the office?

Soft Services – what are they & why do they matter? Soft services encompass a range of areas including catering, cleaning, environmental management, front of house, site support services, helpdesk, landscaping, pest control and security services. Soft services...

How the Pandemic has Reshaped Cleaning

The pandemic has changed cleaning. Our appreciation of cleaning operatives, the perceived value of the service they provide has grown and the perception of it has changed from a conventional service to an essential service that makes a real contribution to...

EcoVadis Awards 2020: Acacia wins the Silver Medal

Acacia, an independent facilities management company, has been awarded the Eco Vadis Silver Medal in corporate social responsibility (CSR) for sustainability in 2020.   Sustainability is at the heart of Acacia’s approach to facilities management and informs all areas...

Acacia’s Guide to Front of House

Introduction  When visitors enter your office for the first time, your front of house staff is the first impression they get of your brand and company. It delivers an impression of your company’s values and personality and sets the tone for the preceding meeting or...
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