Mobile Technician Services
Acacia’s Technical Services department consists of professional engineers and trades-qualified technicians that are highly skilled, customer-focused and cross-trained across multiple technical displines resulting in the provision of industry-leading technical services management.
We place a heavy emphsis on continuing professional development for all of our staff through industry briefings, training courses and on-the-job learning so that all of our personnel are able to work safely and confidently at all times, and so that everyone can develop their knowledge of new technologies as they enter the market.
The team includes Chartered Mechnical and Electrical Engineers, Energy Engineers, Carpenters, Plumbers, Electricians, Gas Boiler Engineers and Construction Managers, all providing planned and reactive maintenance for electrical and mechanical systems to organisations across all sectors.
Because we believe that cross-team communication and knowledge-sharing plays a critical part in our service, regular team meetings are also held where experiences and solutions are shared. In addition, at all times all of our staff have access to senior engineers and directors should they need any additional support.
The backbone of our service provision to all of our clients is our Computer-Aided Facilities Management (CAFM) system ‘Azolla’. Having developed Azolla from the ground up, we have worked closely with clients to develop a number of functions based on bespoke requirements, which once tested, are rolled out across all client systems, thereby adding more value through user-driven time saving feature sets.
Azolla is used by our engineers to manage and report on all planned and reactive maintenance activities while our technicians have direct access to all work orders on Azolla through a specially designed mobile companion app, ensuring that all works are tracked in real-time and SLAs are adhered to in full for each and every job.