We believe it is vital that whoever is front of house in your company, has not only excellent people skills, but also excellent time management and organisational skills.
A receptionist is the first point of contact that anyone has when reaching out to your company. The face of the company, if you will. So, you’ll want to make sure that person represents your company well, because the first impression that potential clients, customers, employees or partners have with your business can be its success or downfall.
That’s why we recognize the huge value that a receptionist has.
Usually, the reception serves as an information centre for visitors and customers’ staff, with services including:
- Receiving visitors
- Room Booking and Helpdesk/Facilities Support
- Answer, screen, and forward phone calls
- Schedule and confirm appointments, meetings and travel appointments
- Maintain calendars
- Take messages
- Accept mail and courier deliveries
- Increases security by determining who get access to the office
- Inform employees of visitors’ arrivals or cancellations
The face of your company
When prospective clients visit your office, your receptionist is the initial touchpoint and they create the initial impression that the client has of your business. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an impression of your company.
Soft skills are hard to find
Good interpersonal skills go beyond basic communication abilities. We source professionals who collaborate easily, can give and receive criticism gracefully, and rise above petty office politics. Soft skills like friendliness and likability are especially important for the receptionist role.