Les O’Gorman, associate director of FM at pharmaceuticals company UCB, said FM is “a people-driven business and not a commodity”, something which purchasers should understand.
“You need to get procurement people and your business to understand this early on in the process so when you come to put a specification together, they get it,” said O’Gorman, speaking at the debate set up jointly between FM World and its sister publication Supply Management.
David O’Brien, Managing Director of Acacia fully endorses this position stating “for client organisations to obtain real value from tendering facilities management services they must engage with FM expertise in order to develop relevant output specifications and to ensure that procurement specialists have experience in tendering complex / multiple service contracts.”
